Customer Service Representative 100% (temporary contract until July 31st, 2025)
Updated: 16 Sep 2024
Job Description
- Handling questions and complaints from customers, providing information on delivery times and stock situation
- Order processing and follow-up in contact with our Shipping department
- Answering and forwarding incoming emails and phone calls
- Providing certificates of origin and documentation
- Invoicing, credit notes and price control
- Backorder management (inform the customers and collaborate with our production for new delivery dates)
- Follow-up and maintenance of goods returns
- New customer opening creation and maintenance in our ERP system
- Manage appropriate filing system related to auditing requests and export document control
Your profile
- Completed administrative/commercial education (or similar) as well as several years' experience within a Customer Service department, preferably within an international organization
- Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
- Proficient computer and MS Office skills
- Stress resistant, reliable and flexible personality with very good communication skills
- Open minded as well as service oriented with excellent problem-solving skills
- Experience in Oracle Cloud Applications or Oracle ERP is a plus.
The right decision: working at STAAR SurgicalSTAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:
- 40 working hours a week
- Modern working spaces
- Minimum 25 days of vacations
- Modern cafeteria spaces
- Monthly contribution to health insurance costs
- Training and development plans
- Free parking spaces as well as very good connections to public transportation
- Regular social company events such as summer party/winter party
If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.For more information, please reach out to Yathuna Alvappillai (032 332 88 88) or visit us online at www.staar.com