SERVICE NOW AP SENIOR BUSINESS ANALYST

Job Title: Senior Service Business Analyst - Accounts PayableLocation: Geneva, Switzerland (Hybrid, 2 days onsite per week)Contract: Full-time, 6 months (renewable)Start Date: ASAP
Salary 120k to 150k

Work for Our Esteemed Client

We are seeking an experienced Senior Service Business Analyst with specialized expertise in the Accounts Payable (AP) module to join our client's innovative Service team. This role focuses on capturing and implementing comprehensive AP use cases, enabling efficient workflows and business optimization on the Service platform.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders, especially in the Finance unit, to document and analyze AP workflows and requirements.
• Solution Design: Translate business needs into functional and technical requirements tailored to the Service AP module.
• Use Case Development: Create and prioritize AP use cases, ensuring alignment with organizational goals and compliance standards.
• Process Optimization: Identify opportunities to streamline manual processes and enhance efficiency through automation within Service.
• Stakeholder Engagement: Lead workshops and meetings, ensuring clear communication and alignment between business stakeholders and technical teams.
• Project Coordination: Assist in planning timelines and deliverables for AP-related initiatives while providing updates to stakeholders on progress, risks, and challenges.
• Delivery Support: Act as the bridge between the Finance unit and the Service delivery team, ensuring successful implementation of AP-related features.

Your Profile

• Experience:
  • 5+ years as a Business Analyst with hands-on Service expertise.
  • Proven success in implementing the Service AP module.
• Technical Skills:
  • Strong understanding of Service architecture and module capabilities.
  • Kledge of ITIL practices and frameworks is a strong asset.
• Certifications (Preferred):
  • Service Certified Implementation Specialist (CIS).
  • Certified Application Developer (CAD).
  • Certified System Administrator (CSA).
• Soft Skills:
  • Exceptional analytical and problem-solving skills.
  • Ability to thrive in a dynamic, fast-paced environment with competing priorities.
  • Strong communication and facilitation skills to engage stakeholders effectively.
  • Fluent in English; French proficiency is a significant advantage.