Client Program Specialist

In this exciting position based in Geneva or elsewhere in Switzerland, you will offer commercial and technical support primarily to customers based in the Netherlands and the UK. You will manage and follow customers’ contracts, oversee the day-to-day operational functions of Picarro’s solutions and serve as the primary liaison between customers and Picarro’s technical support and operations teams. Reporting to the senior client program manager and working very closely with the office in Geneva, you will uphold operational excellence and deliver high-quality service to Picarro’s customers.Main tasks

• Define technical requirements in collaboration with customers
• Coordinate the installation, testing, troubleshooting and maintenance of Picarro’s system within clients’ vehicle working closely with the field application engineers and technical support teams
• Train customer resources, and develop comprehensive training documents, manuals and troubleshooting guides
• Oversee project management activities including monitoring daily progress, providing regular updates to the internal team and ensuring alignment with project objectives.
• Internally, work with operations to organize pilot projects and align resources to ensure objectives will be reached
• Ensure project follow-up and execution (planning, supervision of data collection, quality control, external partner support, field operations)
• Ensure monthly financial review of the project (invoicing, subcontractor cost authorization)

Your profile

• Bachelor’s degree in engineering or science; Master’s degree is an asset
• Full proficiency in Dutch and English are mandatory; French or German are an asset
• Minimum 3 years of experience in a customer-facing role
• Strong skills in organization, timely delivery and independence are required
• Excellent oral and written communication skills with ability to effectively communicate technical information to non-technical audiences
• Experience in project management is an asset
• Ability to travel to customer sites on short notice when required
• Anticipate problems and react quickly to find appropriate solutions

Are you passionate to bring customer support in an international environment, are you concerned driving positive change through sustainable climate technology, do you have skills to excel in a fast-paced environment? Do not hesitate to apply by email to [email protected] or to call us (+41 21 613 70 00) for additional information about this exciting position in a dynamic cleantech environment offering attractive opportunities for professional development and a competitive salary.Vacancy-Nr. 4818.VD