Technical Support Engineer

About You

Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (Cloud) and Microsoft 365 Admin Center? Would you like to be an integral part of our IT Support team, where your efforts provide critical infrastructure support and technical assistance, ensuring smooth operations not just for the RepRisk Zurich Team locally, but also for our staff in various global locations. If you're ready to embrace new challenges and grow professionally, we want to hear from you! 

Your Responsibilities 

As our new Technical Support Engineer, you will play a crucial role in supporting RepRisk's growth and global reach by establishing new commercial products and redistributing partnerships with other service providers, with a particular focus on wealth-tech/fintech firms and other software and business intelligence providers. You will be part of our global Engineering department and report to the Team Lead of IT Support, based in Berlin, Germany. Moreover, you will: Global 

• Onboarding/offboarding of users and account administration, access, and permission management. 
• Provide support to all staff across all office locations (Zurich, Berlin, Toronto, Manila, London, Tokyo), in particular with regards to their use of office apps, collaboration tools, and RepRisk internal tools. 
• Triage tickets that get created in Jira Service Desk and collaborate with IT/non-IT team to resolve or escalate as needed within SLA. 
• Keeping policies and documents updated. 

Local (Zurich Office) 

• Provide onsite/remote support and maintenance for laptop, software/hardware, and network infrastructure in RepRisk Zurich office. 
• Inventory and asset accountability documentation and processing of hardware used by the Zurich office. 
• Vendor management of hardware and software requirements for the Zurich office.

You Offer

• Minimum 5 years of support working experience, preferably technical support.   
• Experience with Jira Service Desk (cloud) or similar ticketing applications. 
• Solid understanding of FTP and experience with applications that utilize it. 
• Experience with Microsoft 365 Admin center is a plus. 
• Experience with Endpoint Security tool is a plus. 
• BS/MS degree in Computer Engineering/Information Technology or equivalent qualifications is a big plus. 
• Demonstrated expertise in analysis, problem-solving, and troubleshooting. 
• Analytical and structured thinking, organized, solution-oriented, and efficient in execution. 
• Strong communication skills are essential, with proficiency in English required. Proficiency in additional languages is a plus. 

Please note that we will only consider candidates with a valid work permit.All selected candidates will be required to complete technical assignments.