Senior Business Analyst - CRM Implementation

Join Randstad Digital Switzerland as a Senior Business Analyst – CRM Implementation

Remote OpportunityAre you an experienced Senior Business Analyst ready to take on a challenging and rewarding role in CRM transformation? Randstad Digital Switzerland is seeking a talented professional to lead the charge in implementing a comprehensive CRM solution.Your Role:
As a Senior Business Analyst, you will play a critical role in shaping a robust CRM framework. Your expertise will guide the development of clear business requirements, data models, integrations, and governance structures. You’ll collaborate with stakeholders to streamline processes and create a roadmap for CRM excellence, reporting directly to the Senior Project Manager.Key Responsibilities:

• Define and document clear business requirements to configure the CRM solution.
• Collaborate with stakeholders to gather and analyze use cases, business processes, and workflows.
• Develop comprehensive process maps, workflow diagrams, and data flow diagrams for current and future states.
• Identify process gaps, opportunities for automation, and alignment with CRM best practices.
• Analyze complex data structures, schemas, and relationships to provide actionable insights.
• Document integration specifications, data mapping, and migration requirements for customer data.
• Support change management efforts and user adoption strategies.
• Deliver essential project artifacts, including business requirements documents, functional specs, and user guides.

What You’ll Deliver:

• Business requirements documents and functional specifications.
• Data and process flow diagrams, use case models, and other process artifacts.
• Data mapping documentation and data flow diagrams (DFDs).
• Integration specifications and user adoption tools.
• Project tracking reports in JIRA and related documentation.

What We’re Looking For:

• A track record of defining and delivering CRM solutions in large-scale IT projects.
• Expertise in data analysis, process optimization, and CRM integration (Salesforce, Dynamics 365, etc.).
• Exceptional communication and collaboration skills to engage with diverse stakeholders.
• Proficiency in business process modeling, data governance, and change management tools.

Why Randstad Digital Switzerland?
Join a forward-thinking organization that values innovation and expertise. We offer flexible remote work arrangements, exposure to impactful projects, and a collaborative environment where your skills will drive success.Shape the future of CRM implementation with Randstad Digital Switzerland. today and make a difference!