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Swisscom to automatically upgrade some customers to pricier package

Swisscom to automatically upgrade some customers to pricier package

From July 24, Switzerland’s largest telecom provider Swisscom will be adapting one of its main subscriptions. While the replacement for the "inOne home light" deal promises faster speeds, it will also be more expensive.

Swisscom inOne package to be replaced on July 24

In a statement, Swisscom has confirmed that it will be modifying the packages it offers in Switzerland. From late July, the company will be scrapping its inOne home light package, which includes landline, internet and television services. 

All inOne home light subscribers will be transferred automatically to a new "Basic Home" subscription. While the other parts of the deal will remain the same, those switched over to the new deal will see their internet speeds increase from 10 megabytes per second to 50 megabytes.

Users will be automatically switched to more expensive deal

However, this automatic switch will come at a cost. Swisscom confirmed that the new package will cost 59,90 francs a month, 9,90 francs more a month than the inOne deal. 

When asked by Blick, a spokesperson explained that the cost of the inOne package “no longer corresponds to the portfolio that we offer.” They said that anyone unhappy with the switch is encouraged to contact consumer service about cancelling their subscription or switching to a different package.

Basic multiroom TV packages to be scrapped

In addition, Swisscom will also be scrapping its older basic multiroom offer. Under this system, users were able to connect two Swisscom TV boxes to two televisions with an additional surcharge of just 5 francs a month. From July 1, this offer will disappear, requiring users to upgrade to the Mutliroom Max subscription that costs 9,90 francs a month.

A spokesperson for the company explained that the multiroom basic offer has not been offered to new subscribers for a long time. They added that having some users on packages that no longer exist for the majority of customers “generates expenses and increases the complexity of the systems.”

Luckily for those on their Blue subscription packages, “no adaptation" of prices is planned in the near future, the spokesperson concluded.

Thumb image credit: T. Schneider / Shutterstock.com

Jan de Boer

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Jan de Boer

Editor for Switzerland at IamExpat Media. Jan studied History at the University of York and Broadcast Journalism at the University of Sheffield. Though born in York, Jan has lived most...

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